Do you have a Warranty?
Yes! You will have complete replacement coverage for an entire year from when you receive the sunglasses! If your sunglasses break in any way (NOT from normal wear and tear like Scratches, Loose Hinges, or Getting Smashed, Etc.) and are no longer functional based on a design or structural flaw, we will replace them for a small replacement fee within the first year!
For replacement inquiries, please reach out to email@example.com for us to inspect the defect.
Do you offer prescription lenses?
Not at the moment. As an affordable option, you may take your KIAURA Frames into a LensCrafters, Costco, etc. and they are able to replace the lenses with your desired prescription.
How long will it take to receive my order?
We ship out our products everyday, so you can expect your package to arrive 2-3 days after you have completed your purchase. In some cases, there can be delays with your local post office, so please allow for 1 week since your order has been shipped.
How can I track my order?
Once your order has been shipped, you will automatically receive an email with your order details and tracking number (usually within the first 24 hours of placing your order). Or please visit our ORDER TRACKING page.
My package has not arrived yet, is this normal?
First check to see if you ordered a Pre-Order Item. These items will have an estimated delivery date on the product page.
If your item is in stock and you have not received your package in over a week, please email us at firstname.lastname@example.org and we will make sure you get taken care of.
My order arrived damaged, can I get a refund?
In rare cases, products may become damaged in transit. If that's the case, we will 100% guarantee a return label and replacement of your item. Please email us at email@example.com.
How do I return my order?
Yes, no problem, but first make sure you are still within our our 30-day return and exchange policy. This is 30-day Fit-Check starts the day you receive the package. If you are still within 30 days of receiving your products, please reach out via the link below:
We will get you your information to return the package for a full refund.
If you are outside of the 30-day return policy, we unfortunately cannot process your return with our 3rd party fulfillment center.
How does international shipping work?
We have negotiated discounted shipping rates with our shipping providers (UPS and DHL). Once the package has shipped, you will be responsible for Duties and Taxes receiving the package on your end. If you have any questions about international shipping, please email firstname.lastname@example.org.
International Return Shipping will also be covered by the customer.
How do I contact you?
For fastest response, please email us at email@example.com. 99% of the time, we will get back to you within 12 hours.
Can I trust you?
Absolutely. We accept payment by credit card via the strongest financial encryption technology on the market, as well as via PayPal. Additionally, KIAURA Eyewear payments are constantly monitored by a team of customer service experts to ensure the utmost satisfaction of our customers.
Where is my order, it has been weeks?
It is very uncommon for us to not get your order out with in 1 business day. If it seems to have been longer than 2 weeks since you placed your order, please send us an email at firstname.lastname@example.org
If you are an international customer, please allow for 2-3 weeks from when your order was origianally shipped. International shipping can often times get stuck in customs. So if you feel like your item is stuck and is not moving anymore, please contact the shipping company to get an update. Often times, you may need to pay a customs or duties fee to release the package.
My Package Says Delivered, But I Cant Find it Anywhere.
Please first check with your neighbors if the package may have accidentally gone to the wrong address. If your neighbors do not have the package, please check with your local post office to see if they may have it. If they still cannot locate the package, please send us an email to email@example.com and we will help you out!