Do you have a Warranty?

Yes! The KIAURA Commitment: Lifetime Warranty

We stand by the quality and craftsmanship of our products. That's why we offer a Lifetime Warranty on all our sunglasses. If you experience any accident or manufacturing defect with your product, we commit to replacing your sunglasses one time, free of charge.

Please note the following conditions to make this warranty valid:

1. This warranty applies to accidents such as breaking your sunglasses. (smashing, crashing or unwearable sunglasses.)
2. This warranty applies to any manufacturing defects.
3. The warranty does not cover normal wear and tear, including minor scratches or frame deterioration.
4. The warranty is valid only with proof of purchase from our official online store or authorized retailers and you will need to send our team photos of your pair you would like to replace.
5. This does not include a lost pair of sunglasses as we are unable to prove that you have actually lost them through photos of proof.

However, we also offer a Lifetime Warranty that can be added to your order for a small fee, and can be found at checkout!

To initiate a warranty claim, please contact our customer service team (sales@kiauraeyewear.com) with your proof of purchase, photos of your defect, and a detailed explanation of the issue. We reserve the right to validate warranty claims, and the decision on whether to repair or replace the item will be at our sole discretion.

We are dedicated to ensuring your complete satisfaction with our products and look forward to serving you.

*Customer may be responsible for shipping costs."

The VIP Warranty Includes: 

1. Unlimited Breaks: If you Break them, Step on them, Sit on them, Blow them up, or Run them over with a truck we will guarantee them for life. Just send us photos!

2. Lost Sunglasses: You can make a mistake once, but you can't make it twice! This warranty will include ONE lost pair of replacement sunglasses protection. So if you lose your sunglasses once, we will replace them for you at no charge!

For replacement inquiries, please reach out to sales@kiauraeyewear.com for us to inspect the defect. 

Do you offer prescription lenses?

Yes! Please use our partner program HERE to get your custom prescription lenses!

How long will it take to receive my order?

 We ship out our products everyday, so you can expect your package to arrive 2-3 days after you have completed your purchase. 

How can I track my order?

Once your order has been shipped, you will automatically receive an email with your order details and tracking number (usually within the first 24 hours of placing your order). For questions regarding shipping and order tracking, feel free to email us at sales@kiauraeyewear.com.

My package has not arrived yet, is this normal?

Please first check with your neighbors, often times delivery people make that mistake.

Second, reach out to the shipping service used from your tracking number to see if there are any delays.

Lastly, if you still have no luck and you have not received your package in over a week, please email us at sales@kiauraeyewear.com and we will make sure you get taken care of. 

My order arrived damaged, can I get a refund?

In rare cases, products may become damaged in transit. If that's the case, we will 100% guarantee a return label and replacement of your item. Please email us at sales@kiauraeyewear.com.

Can I return my order?

Yes, no problem, but first make sure you are still within our our 30-day return policy. This is 30-day policy starts the day you receive the package. If you are still within 30 days of receiving your products, please email:

sales@kiauraeyewear.com

We will send you a return label to return the package for a full refund.

If you are outside of the 30-day return policy, we unfortunately cannot process your return with our 3rd party fulfillment center. 

How does international shipping work?

We have negotiated discounted shipping rates with our shipping providers (UPS and DHL). Once the package has shipped, you will be responsible for Duties and Taxes receiving the package on your end. If you have any questions about international shipping, please email sales@kiauraeyewear.com.

International Return Shipping will also be covered by the customer.

How do I contact you?

For fastest response, please email us at sales@kiauraeyewear.com and we will get back to you within 12-24 hours.

Can I trust you?

Absolutely. We accept payment by credit card via the strongest financial encryption technology on the market, as well as via PayPal. Additionally, KIAURA Eyewear payments are constantly monitored by a team of customer service experts to ensure the utmost satisfaction of our customers.