Shipping

How long will it take to receive my order?

 We ship out our products everyday, so you can expect your package to arrive 2-3 days after you have completed your purchase. 

 

How can I track my order?

Once your order has been shipped, you will automatically receive an email with your order details and tracking number (usually within the first 24 hours of placing your order). For questions regarding shipping and order tracking, feel free to email us at sales@kiauraeyewear.com.

 

My package has not arrived yet, is this normal?

Please first check with your neighbors, often times delivery people make that mistake.

Second, reach out to the shipping service used from your tracking number to see if there are any delays.

Lastly, if you still have no luck and you have not received your package in over a week, please email us at sales@kiauraeyewear.com and we will make sure you get taken care of. 

 

My order arrived damaged, can I get a refund?

In rare cases, products may become damaged in transit. If that's the case, we will 100% guarantee a return label and replacement of your item. Please email us at sales@kiauraeyewear.com.

 

Can I return my order?

Yes, no problem, but first make sure you are still within our our 30-day return policy. This is 30-day policy starts the day you receive the package. If you are still within 30 days of receiving your products, please email:

sales@kiauraeyewear.com

We will send you a return label to return the package for a full refund.

If you are outside of the 30-day return policy, we unfortunately cannot process your return with our 3rd party fulfillment center. 

 

How does international shipping work?

We have negotiated discounted shipping rates with our shipping providers (UPS and DHL). Once the package has shipped, you will be responsible for Duties and Taxes receiving the package on your end. If you have any questions about international shipping, please email sales@kiauraeyewear.com.

International Return Shipping will also be covered by the customer.